Logbook functions like a social network to ease communications between ground operations and airlines, while collating data to enhance the customer experience

Deolan, the air transport technology specialist, has launched a new collaboration platform, Logbook, allowing ground operations teams to log, share and access business critical information, in one secure location. The plug and play tool has been designed to replace the numerous legacy systems still used in air transport, including Telex, Microsoft Word and standard email systems, with the ultimate aim of improving the overall passenger experience, by enhancing connectivity, productivity and efficiency across ground operations.

Logbook is aimed at the complex and siloed supply chain that exists in air transport, where between 10 and 20 different companies are involved in handling a single flight. This makes recording, tracking and sharing information extremely challenging, with teams often overwhelmed by the volume of messages and information they receive, and with no central repository of data for identifying issues and areas for improvement.

The platform overcomes these issues by providing a centralised location where teams can input details of their shifts, while making it easy to collaborate with their colleagues and stakeholders. The information collated in Logbook also feeds into a central database for use by airlines and other stakeholders to drive efficiency and continuous improvement.

Logbook was designed with the close input of airport ground operations teams to ensure it fits with how they work and is easy to use. It incorporates modern timeline and tagging features, similar to those used in social networks, to maximise usability, user engagement and ease the process of searching and locating historic information. The tagging system allows for structured archiving of data and almost instant recovery of specific details of past events, which is frequently required when dealing with flight delays, investigating issues, and handling customer complaints.

Didier Riche, Managing Director, Biarritz Airport, commented: “Logbook allows us to achieve our objectives, to work as quickly and efficiently as possible, and to enhance the quality of our service. The ability to respond in real-time and interactively, thanks to Logbook, allows us to anticipate complex situations and handle them better than before we had the platform.”

“The air transport industry suffers from massive inefficiencies due to the complexity of the ecosystem involved, and the prevalence of out-of-date legacy systems,” commented Yves Tuet, Founder and CEO of Deolan. “Deolan is on a mission to transform the way that operations teams handle information and collaborate on a day-to-day basis, giving them modern, intuitive tools that streamline how they input and share data. Logbook was born from numerous conversations with our clients, where they expressed frustration at the dearth of innovative technology in this space. By working closely with the teams operating on the frontline every day, we were able to incorporate the features and functionality that will make a real difference to how they operate. The result is the first system of its kind in the air transport industry.”