Designed like a social network, Deolan's new collaboration platform facilitates communication and collates data to enhance the customer experience.

The air transport industry has always involved complex and siloed supply chains, with between 10 and 20 different companies involved in handling a single flight. Ground operations teams have become accustomed to dealing with numerous stakeholders but it’s not without its challenges. Recording, tracking and sharing information efficiently has always been a particular issue, with teams frequently overwhelmed information, and with no central repository of data for reporting or handling queries later on.

Deolan’s latest product launch - Logbook - has been designed to solve this issue, giving ground operations teams a social network style tool where they can log, share and access business critical information. The Deolan team is confident that it will quickly replace the numerous legacy systems still used in air transport, such as Telex, Microsoft Word and standard email systems, enhancing connectivity, productivity and efficiency across ground operations – as well as improving the overall passenger experience.

“The air transport industry suffers from massive inefficiencies due to the complexity of the ecosystem involved, and the prevalence of out-of-date legacy systems,” commented Yves Tuet, Founder and CEO of Deolan. “Deolan is on a mission to transform the way that operations teams handle information and collaborate on a day-to-day basis, giving them modern, intuitive tools that streamline how they input and share data.”

Logbook was designed with the close input of airport ground operations teams to ensure it fits with how they work and is easy to use. One of those involved in this process was Didier Riche, Managing Director, Biarritz Airport, who commented: “Logbook allows us to achieve our objectives, to work as quickly and efficiently as possible, and to enhance the quality of our service. The ability to respond in real-time and interactively, thanks to Logbook, allows us to anticipate complex situations and handle them better than before we had the platform.”

Yves explains why this was important: “Logbook was born from numerous conversations with our clients, where they expressed frustration at the dearth of innovative technology in this space. By working closely with the teams operating on the frontline every day, we were able to incorporate the features and functionality that will make a real difference to how they operate. The result is the first system of its kind in the air transport industry.”

Logbook’s key features:

  • Log, record and share events in a single, centralized platform
    • Streamline – Replace cumbersome, time-consuming legacy systems
    • Intuitive – Modern timeline and tagging, similar to a social network
    • Plug and play - Easy and quick set-up with no training required
    • Export – View, send and share records in a variety of formats including mail and SMS
  • Access and search events and data quickly and easily
    • Complaints handling – Respond to complaints quickly and effectively
    • Tracking - Instant recovery of information about a specific flight or other event
    • Reporting - End-of-shift reporting is quick and simple
    • Powerful analytics – Identify areas for efficiency and service improvements
  • Immediate benefits through collaboration and information sharing
    • Reduce flight investigation, centralization and archiving from a day to 15 minutes
    • Decrease instruction and procedural interaction logging from two weeks to two days
    • Shrink shift reporting and handover transmissions from three hours to 30 minutes