How often do you and your team feel bogged down by emails? Inundated with phone calls? Drowning in Telex messages? If the answer is ‘too often’, then your team’s approach to communication and collaboration could probably do with a shake-up.

All teams get into a routine in how they communicate, share information and keep things moving day-to-day. And when you’re stuck in a collaboration rut, it can feel like the easiest and best way of working – even when it’s not. Plus, changing your established routine can seem like a lot of hard work.

But it doesn’t have to be. Logbook is a social media style collaboration tool designed specifically for ground operations, airports and airline teams, providing a central location where you can communicate, share information, filter and retrieve data.

Just like other social platforms that we’ve been accustomed to in our daily lives, Logbook is intuitive to use and requires little or no training. And if you’re anything like our existing users, you’ll be surprised by the value it can add to almost all your day-to-day tasks.

So, whether you’re already using Logbook, or thinking about introducing it in your team, here are 10 tips and tricks on how it can transform the way you work…

  1. Replace your overflowing inbox: It may have served you well, but email is quickly becoming an antiquated tool. You would be amazed to see how much time you’ll save by transferring all your team’s communications to Logbook. Share events and attachments on the central dashboard and receive regular updates and comments from your colleagues. Everybody has visibility of what is happening in real- time, with no more trawling through unwieldy inboxes and Word documents.

  2. Collaborate with all your teams and partners: Logbook makes it easy to collaborate with colleagues and partners across the whole air transport ecosystem, not just within your team. Doing so will greatly cut the time it takes to share important records and events and you’ll have access to all the information you need - instantly. Inviting your colleagues to Logbook is easy too, just click ‘invite people’ at the bottom right of your contact list. Logs wall

  3. End-of-shift reports in seconds: End-of-shift reporting can be time- consuming and frustrating - sapping your energy and productivity, leaving you feeling frustrated and overwhelmed. With Logbook, you can shrink your handovers from a couple of hours to just minutes, by printing reports directly from the platform. Simply choose your required time period and the format you’d like, filter based on tags, and your report is ready to go. Seamless handovers

  4. Instant answers: Handle complaints more quickly and effectively with Logbook’s tagging and search functionality. With pre-defined tags applied to events as they’re posted, you and your colleagues can recover specific information and have the answers you need in a matter of seconds.

  5. Powerful analytics: By capturing all your operations data in detail, Logbook gives you a single view of your operations, along with valuable performance analytics. By accessing and reviewing this insight regularly, you and your team can see where efficiencies can be made, driving continuous improvement.

  6. Streamlined meetings: Rather than compiling Word reports before and following meetings, why not use Logbook reports as the basis for your discussion. With key events input into Logbook in real-time, the information you need is already in the system, saving you hours spent building agendas and meeting reports.

  7. Work on the go: Ground ops professionals aren’t always located behind a desk at a computer, which can make logging events and running end-of-shift reports even more of a challenge. Logbook overcomes this problem with easy access from your mobile, so you can update and view flight information, even when you’re on the move. Mobile

  8. Get acknowledgements: If you need to track who has read and acknowledged a particular instruction or airline procedure, you can do this using Logbook’s instructions feature. Just choose the flight you’re referencing, who you want to inform, include relevant attachments and send. You can then track recipients via the dedicated dashboard. Instructions

  9. Export, share and send records: For those moments when you want to send a specific record or report to a colleague, whether internal or external, you can export, view and send the details in a whole range of formats, including mail and SMS.

  10. Real-time updates to the passenger: Last but not least, by updating Logbook in real-time, you’re automatically making life easier for your customer service and marketing colleagues, who can relay important details to passengers and the media, particularly in times of disruption. That means a more proactive response, fewer and shorter phone calls and fewer customer complaints. So, happy faces all round.

We hope this has been a useful crash course in all the different ways you can use Logbook to collaborate better, both within your team and more